{"id":66,"date":"2025-03-14T14:46:05","date_gmt":"2025-03-14T06:46:05","guid":{"rendered":"https:\/\/thuncables.com\/?page_id=66"},"modified":"2025-05-06T12:47:48","modified_gmt":"2025-05-06T04:47:48","slug":"support","status":"publish","type":"page","link":"https:\/\/thuncables.com\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"
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    Plate-forme de soutien \u00e0 la cha\u00eene d'approvisionnement mondiale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    THUN-CT Wire fournit un acc\u00e8s transparent aux protocoles op\u00e9rationnels critiques et aux informations logistiques. Pour les demandes urgentes concernant divergences dans les commandes<\/strong>, demandes de fret acc\u00e9l\u00e9r\u00e9<\/strong>ou Autorisations RMA<\/strong>Contactez notre service client\u00e8le 24\/7<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSuivi des envois\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPlate-forme d'intelligence logistique\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\tContr\u00f4lez vos commandes avec une pr\u00e9cision de niveau militaire :\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0G\u00e9olocalisation en temps r\u00e9el <\/span> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tInt\u00e9gration de l'API des transporteurs (compatible avec l'API 2.0 de FedEx\/UPS)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tAlgorithmes pr\u00e9dictifs de l'heure d'arriv\u00e9e pr\u00e9vue avec une pr\u00e9cision de 99,2%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Portail de documentation<\/span> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tAcc\u00e8s instantan\u00e9 aux factures commerciales<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tOutil de v\u00e9rification du code HS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Alertes d'exception<\/span> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tRetards de d\u00e9douanement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tExcursions de temp\u00e9rature (pour les produits isol\u00e9s au XLPE)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tDocumentation API optimis\u00e9e pour les mobiles disponible<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPolitiques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\tT\u00e9l\u00e9charger les protocoles normalis\u00e9s aux formats PDF\/Excel :\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Matrice de la politique du fret<\/span> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tCalculateur de suppl\u00e9ment pour l'exp\u00e9dition acc\u00e9l\u00e9r\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tManipulation de marchandises dangereuses (conformit\u00e9 avec la norme UN 3481 relative aux piles au lithium)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Processus de retour des produits<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tFormulaire de pr\u00e9autorisation RMA avec suivi par code-barres<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tBar\u00e8mes des frais de restockage par cat\u00e9gorie de produits<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Protocoles d'assurance qualit\u00e9<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tPistes d'audit ISO 9001:2015<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tP\u00e9riodes de conservation de la tra\u00e7abilit\u00e9 des lots<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\tDes polices d'assurance personnalis\u00e9es sont disponibles pour les comptes d'entreprise<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConditions g\u00e9n\u00e9rales d'utilisation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCadre contractuel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

        \n\t\t\t\t\t\tExaminer les conditions juridiquement contraignantes qui r\u00e9gissent :\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Accords de niveau de service pour l'ex\u00e9cution des commandes :<\/span> (d\u00e9lais, incoterms 2020 applicabilit\u00e9)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Dispositions relatives \u00e0 la responsabilit\u00e9 :<\/span> (limitation des dommages indirects conform\u00e9ment \u00e0 l'article 2-719 de l'UCC)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\u25cf<\/span>\u00a0Droit applicable :<\/span> (clauses d'arbitrage sp\u00e9cifiques \u00e0 une juridiction)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\tDerni\u00e8re r\u00e9vision : Janvier 2024 | Une version plus d\u00e9taill\u00e9e est disponible sur demande.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Global Supply Chain Support Hub THUN-CT Wire provides transparent access to critical operational protocols and logistics intelligence. For urgent inquiries regarding order discrepancies, expedited freight requests, or RMA authorizations, contact our 24\/7 Customer Contact Direct Shipment Tracker Logistics Intelligence Platform Monitor your orders with military-grade precision: \u25cf\u00a0Real-time Geo-tracking Carrier API integrations (FedEx\/UPS API 2.0 compatible) […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/pages\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/comments?post=66"}],"version-history":[{"count":0,"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/pages\/66\/revisions"}],"wp:attachment":[{"href":"https:\/\/thuncables.com\/fr\/wp-json\/wp\/v2\/media?parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}